MOTOREX supplies its markets reliably from its four production sites in Switzerland, France, Poland and the United States. At each of these sites, skilled specialists working in modern laboratories not only guarantee quality, but also generate added value by performing services such as customer sample testing.
Geographical proximity to customers offers a range of benefits, particularly a high reliability of supply. Seamless quality assurance and documentation are essential to the production of top-quality lubricants. Making sure this is so is the task of MOTOREX’s laboratory network, which covers all four of the company’s production sites. The laboratories all work on a standard IT platform, which enables them to share data seamlessly and efficiently. Furthermore, technologies such as a laboratory information management system (LIMS) are used in combination with the SAP enterprise resource planning (ERP) system.
Across the entire laboratory network, a combination of expert staff and modern lab infrastructure ensure compliance with the high production and quality standards, such as ISO 9001 in Europe. This means that each site is able to quickly perform informative and reliable physical and chemical testing. For example, if a wide range of base oils and additives are supplied to the US site in Brookfield, they are quickly tested to QC standards that are identical throughout the network, compared with the manufacturers’ certificates and then released. At the same time, retained samples of the raw materials are produced for future comparison purposes. The prescribed processes are defined in detail, apply to the labs in Switzerland, France, Poland and the United States equally, and are the guardians of MOTOREX quality.
Testing samples supplied by customers provides valuable information on the condition of units and the lubricants in them. The laboratory network is able to test the samples within a useful period, evaluate the results and communicate them to customers in a comprehensible form. The results of the tests are important for customers, often serving as a basis for decisions on overhauls or extending the service life of large fill volumes.
The shared standards, infrastructure, software, calibration requirements and safety and health protection measures within the MOTOREX lab network generate valuable synergies. Experience sharing between the specialists is also key. Combined with the Technical Customer Service’s expertise, this means users can benefit from the findings and solutions regardless of where they are based.
From raw materials to finished products, retained samples combined with documentation of data enable end-toend quality traceability – all the information held by the MOTOREX laboratory network is available 24 hours a day, 365 days a year in a uniform data documentation system. The laboratory network’s work is crucially important and a form of added value that is present in each MOTOREX product.